Shipping

FREE EXPEDITED DOMESTIC SHIPPING ON ALL ORDERS OVER RM75

  • In Stock items in orders over RM75 will receive free expedited shipping in Malaysia. In Stock items will be ship out within 24 hours and should arrive in 2-5 business days, depending on your location. Look for the following under these items: Expedited Shipping or Free Expedited Shipping on All Orders.
  • Certain In Stock and Special Order items, items Drop Shipped from the Vendor/Manufacturer, or other items which are not in stock when your order is placed may be ineligible for Free Expedited Shipping. Some of these items are eligible for free Standard shipping in all orders. For non in-stock item, delivery time is 2-8 business days.
  • Delivery times are only estimates and may/may not be the actual delivery standard experienced. 
  • Any delay at the destination country is beyond the control of respective courier company. 
  • Estimated delivery time applies only to the major cities/office of mail exchange. Please allow more time for destinations beyond that. 
  • For festive postings to the above major cities, it is advisable to add another 10 working days to the above estimated delivery time.
  • We held no liabilities any lost and damages during delivery and to P.O. Box address.
  • Our domestic logistic parter is GD Express and Poslaju. All order will be deliver using registered courier with tracking details.

INTERNATIONAL SHIPPING

  • In Stock items will be ship out within 24 hours.
  • Certain In Stock and Special Order items, items Drop Shipped from the Vendor/Manufacturer, or other items which are not in stock when your order is placed may be ineligible for Free Expedited Shipping. 
  • Delivery times are only estimates and may/may not be the actual delivery standard experienced. 
  • Any delay at the destination country is beyond the control of respective courier company. 
  • Estimated delivery time applies only to the major cities/office of mail exchange. Please allow more time for destinations beyond that. 
  • For festive postings to the above major cities, it is advisable to add another 10 working days to the above estimated delivery time.
  • We held no liabilities any lost and damages during delivery and to P.O. Box address.
  • GST, Import Rules and Local Authority Driven Fees & Charges are bound to customer own responsibility.
  • Our international logistic partner is Poslaju, Fedex, Aramex, DHL and UPS. All order will be deliver using registered courier with tracking details.

Shipping Destinations

Malaysia Customer

  • We ship to most addresses and P.O. Boxes.
  • Our domestic logistic parter is GD Express and Poslaju. All order will be deliver using registered courier with tracking details.

For International Customer

  • We ship worldwide.
  • Oversized items that don't fit Parcel Services standards will be shipped via Air Freight Forwarder via Door-to-Airport or Door-to-Door service, depending on your location. The carrier will call you to inform you of your delivery method.
  • We reserve the right to block certain products from being shipped outside of the Malaysia, based on manufacturer restrictions.

Delivery Time

  • If your order is being shipped from BigBigPlace (not drop-shipped) to a Malaysia shipping address, it should arrive in 1-3 business days, depending on your location. 
  • Orders may be delivered in separate shipments.
  • Order cutoff times for all domestic & international orders shipping via GD Express and Poslaju:

Monday - Friday: 12:00pm GMT+8
Saturday: 11:00am GMT+8 (Subject to our logistic partner)

  • Some items on our website are not regularly stocked at BigBigPlace. Availability on these items will show as Drop Ship or Back Order
  • Drop Ship: These items will be shipped to you directly from the manufacturer. These items generally take about 2-8 business days to arrive to Malaysia destinations.
  • Back Order: These items will be shipped to us directly from the manufacturer and we will send it to you using our logistic system. These items generally take about 2-8 business days to arrive to Malaysia destinations.
  • The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carriers website until that evening.
  • BigBigPlace generally packs orders Sunday - Friday. However, orders packed by BigBigPlace on Sundays or Legal Holidays are not shipped until the following business day. If you receive an email from us on a Sunday or Legal Holiday indicating that your order has shipped, please be aware that it will ship the next business day.
  • Business days are defined as Monday through Friday, except holidays.
  • Please note: All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed.

Hours of Operation

Monday - Friday: 10:00am - 6:30pm
Saturday: 9:00am - 2:00pm
Sunday: closed